lagnet.

Lagnet

Support

Last updated: 2 October 2026

Need help with Lagnet? Write to us at support@lagnet.io. Below you will also find answers to common questions about the Android app and the iPhone app.

1. Contact Us

Email: support@lagnet.io. We answer by email.

You can also write to us from the app. On iPhone: Settings > About > Contact support opens an email to us. On Android: Settings > Report bug sends us a message, and you can add an attachment.

To help us answer faster, please tell us:

  • Your phone model, and its Android or iOS version
  • The game you play
  • The server you used (it is shown in the app, for example “Frankfurt”)
  • What happened, and when
  • For a payment question: the date, the amount, and how you paid (App Store, Google Play or card)

Please never send us your card number or any password.

2. Questions and Answers

What is free, and what needs Lagnet Pro?

The connection test is free and unlimited. Boosting needs Lagnet Pro: monthly, or yearly, which can start with a 3-day free trial. The app shows the price before you pay. There are no ads.

How do I cancel Lagnet Pro?

On iPhone: open Settings > your name > Subscriptions, choose Lagnet and cancel. If you have Pro, Settings > Manage subscription in Lagnet opens your App Store subscriptions.

On Android: open Google Play > Payments & subscriptions > Subscriptions, choose Lagnet and cancel.

Paid by card on our payment page: turn off auto-renewal on the subscription page (open it from the payment page in the app), or write to support@lagnet.io.

Deleting the app or your Lagnet account does not cancel a subscription. After you cancel, Pro keeps working until the end of the period you already paid for.

Can I get a refund?

App Store (iPhone): Apple handles refunds for App Store purchases. You can ask Apple for a refund at reportaproblem.apple.com. We cannot give or refuse refunds for App Store payments.

Google Play (Android): refunds follow Google Play’s refund policy, and Google makes the decision.

Card payment on our payment page: write to support@lagnet.io. Refunds are made for the unused period, as described in the public offer.

How do I get Pro back on a new phone or after reinstalling?

Open the Pro tab and tap Restore purchases. Use the same Apple ID on iPhone, or the same Google account in Google Play on Android.

Or sign in with the account you used before: tap “Already Pro on another phone? Sign in” on the Pro tab. On iPhone you can sign in with Apple or Google, on Android with Google.

The boost does not help, or my ping got worse. Why?

Lagnet does not lower ping every time. It shows its numbers next to your normal connection, so you can see which is better right now, and it tells you when your normal connection is faster.

Things to try:

  • Pick another server in the server list. Switching servers during a match may drop the match.
  • Pause other downloads and move closer to your Wi-Fi.
  • Run the free connection test again later or on another network.

Lagnet cannot fix a weak Wi-Fi or mobile signal, or problems on the game’s own servers. It measures the path to a server in the game’s region, so its numbers may differ from what the game shows.

On iPhone, why does Lagnet ask to add a VPN configuration?

The first time you tap BOOST, iPhone asks to add a VPN configuration for Lagnet. Lagnet needs it to send your traffic through its servers, so choose Allow. Without it the boost cannot start.

On iPhone, the boost covers the whole phone: while it is on, all of your phone’s traffic goes through Lagnet. Stop the boost when you finish playing. (On Android, when the game you picked is installed, only that game goes through Lagnet.)

We do not log your browsing history, the sites you visit, your DNS queries or the contents of your traffic. See our Privacy Policy.

How do I delete my account?

In the app, open Settings > About > Delete account. What happens to your data is described in our Privacy Policy.

Deleting your account does not cancel an App Store or Google Play subscription, so cancel it first. If you can no longer use the app, write to support@lagnet.io and ask us to delete your account.

Which phones does Lagnet work on?

Android phones with Android 8.0 or newer, and iPhone with iOS 16 or newer. The iPhone app is coming soon to the App Store.